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INTRODUCING
Provider Ranking System
A Comprehensive Healthcare SaaS Solution
This innovative healthcare UX design simplifies complex provider data, offering an intuitive and user-friendly experience. By focusing on clarity and usability, it empowers healthcare providers to access, analyze, and act on essential information with ease, driving better decision-making and improved outcomes
Client: Legato Health Technologies Pvt Ltd
Full Story of
Provider Ranking System - B2B SaaS
The Provider Ranking project tackles a pressing challenge in the healthcare industry—enabling organizations to effectively rank, evaluate, and manage healthcare providers using robust, data-driven insights. This comprehensive solution caters to B2B and B2C markets as a flexible SaaS (Software-as-a-Service) product, designed with a sharp focus on usability, accessibility, and delivering actionable insights that drive informed decisions.
Understanding the Problem
Healthcare organizations often struggle with managing complex datasets involving provider performance, costs, and patient outcomes. Manual processes, lack of standardization, and outdated tools make it difficult to derive meaningful insights. The Provider Ranking solution bridges this gap by offering a scalable, user-centered platform that simplifies these complexities for both businesses (B2B) and end-users (B2C).
For B2B users (Organizations, Administrators, Decision-Makers):
The solution empowers healthcare providers, insurance companies, and administrators with tools to evaluate provider networks, streamline operations, and optimize resource allocation.
For B2C users (Patients, Caregivers):
End-users benefit from improved transparency and data availability, helping them choose the best providers based on performance metrics like quality of care and patient satisfaction.
What did I do
User Research and Insights
Design Strategy
Wireframes and Prototyping
Dashboard Design
Data Visualization
Iterative Testing
Collaboration and Delivery
I prioritized a user-first approach, with every decision driven by user needs.
User Research and Insights
Understanding Users
To ensure the solution met user needs, extensive user research was conducted, focusing on understanding pain points and workflows of target users. Insights gathered included:
Users struggled with navigating complex datasets.
They needed intuitive tools to filter, rank, and compare providers based on relevant criteria.
Effective visual representation of data was critical for decision-making.
Wireframes
Design Approach
For the Provider Ranking project, I developed comprehensive wireframes to define the platform's structure, navigation, and user flow. These wireframes were crafted with a focus on simplifying complex data sets and presenting actionable insights in an intuitive manner. Key features included dynamic filtering options, clear data hierarchies, and layouts optimized for both B2B and B2C users.
The wireframes served as a blueprint for aligning user needs with business objectives, enabling seamless collaboration between stakeholders. Additionally, they were used for iterative usability testing, ensuring that the final design effectively addressed pain points and delivered a user-centered experience.
Building a Unified Design Language
Design System
I created a comprehensive design system for Legato Health Technologies, used across all their products, including the patient app and the ranking portal. While I wasn't able to present the entire system in my portfolio, I’ve showcased a few key elements here. The system included standardized components, color palettes, typography, and iconography, ensuring a consistent and seamless user experience across all platforms. This approach streamlined collaboration, reduced development time, and provided a scalable foundation for future updates.
Visual Design
Bringing Ideas to Life
We created simple, easy-to-use visuals that were both functional and attractive. The focus was on making sure the design was accessible and stayed true to Farnell’s brand, providing a smooth and enjoyable experience for the users.
Success Story
Features and Functionality
Provider Ranking Dashboard: A comprehensive view showcasing providers ranked based on performance metrics such as quality, cost, and patient outcomes.
Advanced Filtering: Users could filter providers by specialty, region, or other parameters.
Data Visualization: Interactive charts and graphs offered insights at a glance.
Detailed Reports: Exportable summaries for sharing and collaboration.
Outcome
The Provider Ranking solution significantly enhanced user productivity, reduced decision-making time, and provided healthcare organizations with a powerful tool to improve service quality. It has been well-received for its intuitive design and ability to simplify complex data.
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